Terms of Service

Huntly Global provides workforce solutions, business process outsourcing, customer experience operations, AI operations support, content moderation, sales development, trust and safety, HR operations, and related consulting services. The specific scope, deliverables, fees, and timelines for each engagement will be set out in a separate Statement of Work or Service Agreement.

Clients agree to provide accurate information, timely access to systems, materials, and personnel reasonably required for service delivery, and to comply with all applicable laws. Clients remain responsible for end-user obligations, regulatory compliance specific to their industry, and the lawful use of any outputs we provide.

Each party agrees to protect the other's confidential information and use it only for purposes of the engagement. Confidentiality obligations survive termination and apply to any information that is marked confidential or that a reasonable person would consider confidential.

Each party retains ownership of its pre-existing intellectual property. Deliverables created specifically for a Client under a paid engagement transfer to the Client upon full payment, except for our underlying methodologies, frameworks, and tools, which remain our property. Clients grant us a license to use their materials solely for the purpose of providing services.

Fees are set out in the applicable Service Agreement. Unless otherwise specified, invoices are payable within thirty (30) days of issuance. Late payments may incur interest at the maximum rate permitted by law. Fees are exclusive of taxes, which are the Client's responsibility.

We will use commercially reasonable efforts to deliver services in a professional and timely manner. We do not guarantee uninterrupted service and may schedule maintenance, updates, or workforce transitions that temporarily affect availability.

To the maximum extent permitted by law, our aggregate liability arising out of or relating to these Terms or any engagement shall not exceed the fees paid by the Client in the twelve (12) months preceding the event giving rise to the claim. We shall not be liable for indirect, incidental, consequential, special, or punitive damages.

Each party shall indemnify and hold the other harmless from third-party claims arising from its breach of these Terms, gross negligence, willful misconduct, or violation of applicable law.

Either party may terminate an engagement in accordance with the notice provisions in the applicable Service Agreement. We may suspend or terminate services immediately for non-payment, material breach, or unlawful conduct. Termination does not relieve the Client of payment obligations for services rendered.

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer protection rights in your jurisdiction.

For questions about these Terms, please contact:

Huntly Global
Coventry, West Midlands, United Kingdom
Email: [email protected]